Sprint PCS Complaint

Sprint PCS Complaint

ADVERTISEMENT

Sprint


We are a business with 10 employees and have been with Sprint for 12 years. Last fall they stopped offering iPhones for $199 with a two year agreement. Phone is now full price. I called to see if the monthly service charge would go down since they would no longer be supplementing the phone purchases and they said no. I thought this would be a good time to check out Verizon since our Sprint coverage is spotty anyway (have no service on Martha's Vineyard where our company has an event coming up). I was just going to move several of the phones to Verizon but have been tortured for the past 7 days (6 phone calls totaling over 8 hours) trying to get Sprint to let me pay the early termination fees so they will unlock my phone. Have been told I cannot pay the early termination fee until it is billed, it cannot be billed until the end of my billing cycle, and I will need to cancel service in order for it to be billed. So no matter what I do, I am going to be without phone service for several days even if I wait to cancel Sprint service on the final day of my billing period. Verizon said no other phone company hold their customers hostage like this. Each time I call I have to listen to an endless phone menu trying to get to the department I know I need, am transferred from dept to dept to dept, then given conflicting information depending on which employee I speak with. I have now recited my security PIN and password to them over 42 times in the last week since this needs to start over each time I speak with a new employee. Because of this, I am now switching all 10 phones to Verizon and will NEVER EVER again use Sprint. I don't care if they are the last phone company on earth. NEVER again.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Sprint PCS
SUBMIT a ticket
for Sprint PCS
WATCH videos
for Sprint PCS
More Sprint PCS Reviews and Complaints MORE reviews and complaints
for Sprint PCS

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Sprint PCS reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team