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Sprint PCS Complaint - Lousy customer service - NetGear 341U USB Modem
Sprint PCS Complaint

Sprint PCS Complaint

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Lousy customer service - NetGear 341U USB Modem


I am had a hard time expressing to Sprint mobile about my wireless internet card I received in January 2014. The card was defective, I had tried to return it to replace it and the store I got it from won't take it back or replaced it within the 14 days I got it. This NetGear 341U USB Modem keeps receiving the following message "Lost connection to device. Your device may be restarting or powered off.%u201D I getting poor connectivity. It's very poor to say the least. I was advised that I use an average of about 7 GB per month, so I signed up for the 12 GB data plan instead of the 6 GB data plan. It was a poor decision on my part. I'm sorry that I signed up for the wireless internet plan with Sprint. Sprint had a 30 day return warranty in which I tried returning it on the 14th day. After paying my first bill and having trouble trying to cancel my contract they made. The company cancelled my account and tried to charge me over $338.00 which I found was unacceptable. You can never reason with the company and furthermore I had to let all my friend know who ever was about to get sprint phones don't do it because Sprint mobile customer service was very sloppy and rude. I had been receiving harassing phone calls from collection agencies where sprint send my bill without trying to either help me with a payment plan or with any sort of help. Since the incident Sprint has posted this to my credit report dropping my FICO score drastically. I will be posting this complain to the FCC, better business bureau, on Twitter, Instagram and Facebook. Until these issues are resolved


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